Last updated: February 21, 2026
This Privacy Policy explains how Talkom Ltd. ("Talkom", "we", "us", or "our") collects, uses, and processes information when:
Talkom Ltd. is registered in England and Wales (Company Number: 16457536) with its registered office at:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
For privacy-related inquiries, contact: support@talkom.ai
This Policy is intended to comply with applicable privacy laws, including:
When users interact with the Talkom AI assistant on a Shopify merchant's store:
If you are a customer of a merchant and wish to exercise your privacy rights, you should contact the merchant directly.
If a merchant instructs us to delete, modify, or export conversation data to fulfill a consumer request, we will assist and take appropriate action in accordance with applicable law.
We act as a controller (or "business") for:
We use Google Analytics to collect information such as:
This data is aggregated and not used to directly identify individuals.
We process information necessary to provide AI assistant functionality.
We process the text messages exchanged between users and the assistant.
Users may voluntarily provide personal information in chat messages, including:
Talkom does not require users to submit personal data. However, information voluntarily provided within the conversation may be processed to generate appropriate responses.
Conversation data is retained while the merchant actively uses the Talkom service and is deleted following uninstall, except where retention is required by law.
If a merchant instructs us to delete specific conversation data to fulfill a consumer request, we will do so.
When responding to order-related questions, we may access:
This information is accessed from Shopify to generate responses and is not used for unrelated purposes.
To provide product recommendations and answers, we process:
This information is synchronized from Shopify.
When a merchant installs the Talkom app, we process:
This data is required to provide and manage the service.
When interacting with the assistant, we set a strictly necessary first-party cookie:
threadIdThis cookie stores only a random conversation identifier and contains no personal data.
We use Google Analytics cookies, including:
These cookies help us understand website traffic and usage patterns. Users may control or delete cookies through their browser settings.
We do not use cookies for behavioral advertising.
We use information to:
We do not:
Where GDPR applies, we rely on:
If you are a resident of certain U.S. states, including California, you may have the right to:
Talkom does not sell or share personal information as defined under California law.
We will not discriminate against you for exercising your rights.
If you are an end user of a merchant's store, you should direct your request to the merchant. If we receive a verified request through the merchant, we will assist in fulfilling it.
To exercise rights relating to data we control directly, contact: support@talkom.ai
Retained while the merchant actively uses the service. Deleted following uninstall or upon merchant instruction.
Retained during the service relationship and deleted when no longer required, subject to legal obligations.
Retained according to Google Analytics default settings (up to 26 months).
We implement reasonable technical and organizational safeguards, including:
Infrastructure is hosted using Microsoft cloud services.
We use service providers including:
These providers process data under contractual and legal safeguards.
Data may be processed in the United Kingdom, the European Economic Area, the United States, or other jurisdictions where service providers operate.
Where required, appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms are implemented.
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we become aware that such information has been provided, we will take appropriate steps to delete it.
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated revision date.