Talkom vs Alhena AI
Why Shopify stores choose Talkom, what it does for your store, and when the other may fit.
Why stores choose Talkom over Alhena AI
- Native to Shopify. You install it from the Shopify App Store in about 5 minutes, with no code. It follows your Shopify Markets for language, currency and catalog, reads metafields, adds to the Shopify cart, works with your Shopify orders, and is billed on your Shopify invoice.
- Learns your store by itself. It reads your catalog, variants, metafields and policies, and updates when a product changes. It also writes three suggested questions for each product from that product’s own data. No manual training is needed to start.
- Takes repetitive work off your team. It answers questions about products, delivery, payment and returns at any hour, in the language the shopper writes in, and looks up orders. You can also let it cancel unfulfilled orders. When a shopper asks for a person, it emails your team a summary.
- You control the ranking. Boost best sellers, inventory or new arrivals, set how strict matching is, choose how out-of-stock products are handled, and add your own re-ranking instructions.
- Covers the whole journey. A chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, a full-page AI Search Mode, add to cart in the chat, and order tracking and cancellation.
- Easy to train further. Add links and files, set tone and instructions, and read every conversation to see what shoppers really ask.
In Talkom’s customer data, 36% of conversations ended with an add-to-cart and 15% with an order. Gardino reports 60% fewer conversations needing a person. EEAZI switched to Talkom from another AI chat and runs it across three Shopify Markets. See what customers say. Results vary by store.
At a glance
This comparison is published by Talkom, so we have an interest in the result. Every competitor figure links to its source below.
Swipe to see the full table.
| Talkom | Alhena AI | |
|---|---|---|
| Built for | Helping shoppers find and buy on your Shopify store | AI shopping assistant plus AI-visibility tools |
| Product discovery | Asks follow-up questions before recommending. Searches your live catalog including variants, filters by price and sale items, and compares products. You control ranking: boosts for best sellers, inventory or new arrivals, how strict matching is, out-of-stock handling, and your own re-ranking instructions | Shoppers describe needs in natural language, and it suggests bundles and add-ons. Follow-up questions and ranking controls: not stated on the Alhena pages we checked (Nov 2026) |
| Where it helps shoppers | Chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, full-page AI Search Mode, add to cart in the chat, order tracking and cancellation | AI shopping assistant chat, and Smart FAQs on every product page. Search and full-page placements: not stated on the Alhena pages we checked (Nov 2026) |
| What you can measure | Conversations, product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, conversion to cart and to order, filterable by market. Each conversation shows its own summary | Traces each purchase to the interaction behind it, with AI engines, social, voice and support in one view |
| How it learns your store | Reads your catalog, variants, metafields and policies automatically, and updates when a product changes. You can add links and files (files on Growth and Scale), and set tone and instructions | Live store data, your knowledge base, FAQs and past conversations. Training runs weekly on Essentials and Growth, daily on Scale |
| Shopify-native | Native Shopify app: Shopify Markets for language, currency and catalog, metafields, variants, Shopify cart and checkout, Shopify orders, app embed with no code, billed through Shopify | Shopify is one of its integrations, and trials accept Shopify billing approval. Shopify Markets and metafields: not stated on the Alhena pages we checked (Nov 2026) |
| Channels | Your storefront: chat, product pages, search and collection banners | Slack, Discord and email, plus Voice AI and social commerce products |
| Human handoff | Emails your team a summary | Immediate handoffs cost no credits |
| Free plan | Yes, 50 conversations a month | Yes: 25 conversations a month |
| Paid prices | $19, $39 or $109 a month, 15% less on annual billing. 14-day free trial | Essentials $239, Growth $599, Scale $1,199 a month, or $199, $499 and $999 billed annually. 14-day trial, payment method required |
| What you pay for | Conversation: one session, open for 7 days after the last message | Credits for conversations and optimization actions |
| At your limit | Stops responding. No overage fees | Billed for overage at $1.20 per credit, so you’re never cut off |
Which should you choose?
Choose Talkom if
- You want a native Shopify app that works with your Markets, metafields, cart and orders
- You want it to learn your store and keep up with product changes by itself
- You want follow-up questions, and control over how products rank
- You want banners on collection and search pages, and a full-page AI search
- You want to see product clicks, carts, attributed orders and attributed revenue
- You want to start on a free plan and grow from there
When Alhena AI may fit better
- You also want tracking of how ChatGPT, Gemini and others describe your brand
- You’d rather pay for overage than have the assistant stop at your limit
- You need AI on channels beyond your storefront. Talkom runs on your storefront only, not on messaging channels such as voice and social commerce
What sets them apart
Both focus on shopping. Alhena adds tools for how AI engines describe your brand. Talkom stays on your Shopify store, with ranking controls, Shopify Markets and metafields support, and a catalog that updates when a product changes.
Pricing
Talkom charges per conversation and stops at your limit with no overage fees. Alhena uses credits, and keeps answering and bills overage. See what AI shopping assistants cost for worked examples.
Frequently asked questions
Why choose Talkom over Alhena AI?
For a shopping focus that works natively with Shopify. Talkom learns your store by itself, asks follow-up questions, gives you ranking controls, shows attributed orders and revenue, and has a free plan to start.
Do I have to train Talkom?
No. It reads your catalog, variants, metafields and policies by itself, and updates when a product changes. You can add links and files, and set its tone and instructions, whenever you want to go further.
Does Talkom track how AI engines describe my brand?
No. Alhena includes AI-visibility tools for that. Talkom focuses on shoppers on your store.
What happens at the limit on each?
Talkom stops responding and shows your fallback message, with no extra charge. Alhena keeps answering and bills overage per credit.
Sources
Checked on November 4, 2026. Vendors change prices and features, so confirm on their own sites before deciding.
Try Talkom on your store
Start on the Free plan, or try any paid plan free for 14 days.