What Talkom does

What shoppers can do

• Find products in their own words. For example, “a light moisturizer for dry skin” or “a birthday gift for my wife”. Talkom searches your current catalog, including product variants, and can filter by price or items on sale.
• Get a recommendation. Talkom asks follow-up questions when it needs more detail, then explains why a product fits.
• Compare products available in your store, and ask about features and specifications.
• Buy from the chat. Product cards appear in the conversation, and shoppers can add items to the cart and go to checkout.
• Ask about the store, such as delivery, payment methods and returns.
• Get order help. Shoppers can check payment, fulfillment and tracking details. If you turn it on, Talkom can also cancel an order after the shopper confirms.

Solutions

Where it appears in your store

You choose which of these to turn on, and you can change their text and branding:

• A chat bubble in the corner of the store
• An “Ask AI about this product” button on product pages, with suggested questions for that product
• A banner below the store header
• A banner on collection pages
• A banner on search results pages

What it learns from

• Your catalog. When you change an active product’s name, description, price or metadata, Talkom updates automatically.
• Your store policies, such as shipping, refunds and contact details.
• Links you add in the admin.
• Uploaded files. PDF, Word and Markdown files, on the Growth and Scale plans.

It answers from this information, not from general knowledge about your store. Instructions from you decide its tone and how it behaves.

What you control

• Tone, greeting, instructions and suggested conversation starters
• How search ranks products, including boosts for best sellers, inventory and new arrivals, and how strict matching is
• Whether out-of-stock products are hidden, moved to the end or mixed in
• Which order actions are on: tracking, cancellation, restocking and refunds
• The message shown when you reach your monthly limit

Selling in several markets

Talkom replies in the language the shopper writes in, and searches your catalog in your store’s language. It also supports Shopify Markets for language, currency and catalog.

When a shopper needs a person

If you turn on human handoff, Talkom emails a summary of the conversation to your team when a shopper asks for a person. You can read every conversation in the admin.

What you can measure

The analytics show conversations, messages, product impressions and clicks, add-to-cart actions, attributed orders and attributed revenue, and the share of conversations that lead to a cart or an order. You can filter by time range and market.

Results reported so far

• In Talkom’s customer data, 36% of conversations ended with an add-to-cart, and 15% ended with an order.
• Gardino, a Hungarian store, reports in its Shopify App Store review that conversations needing a person dropped by 60%.

Results vary by store, traffic and catalog. See what customers say.

What Talkom doesn’t do

• It isn’t a helpdesk. There’s no shared ticket inbox, and handoff happens by email. If you need a helpdesk, see Talkom vs Gorgias.
• It runs on your storefront, not on WhatsApp, Instagram, Messenger or email. See Talkom vs Zipchat if you need those channels.
• It can’t read images that shoppers send.

Frequently asked questions