Talkom vs Gorgias
Why Shopify stores choose Talkom, what it does for your store, and when the other may fit.
Why stores choose Talkom over Gorgias
- Native to Shopify. You install it from the Shopify App Store in about 5 minutes, with no code. It follows your Shopify Markets for language, currency and catalog, reads metafields, adds to the Shopify cart, works with your Shopify orders, and is billed on your Shopify invoice.
- Learns your store by itself. It reads your catalog, variants, metafields and policies, and updates when a product changes. It also writes three suggested questions for each product from that product’s own data. No manual training is needed to start.
- Takes repetitive work off your team. It answers questions about products, delivery, payment and returns at any hour, in the language the shopper writes in, and looks up orders. You can also let it cancel unfulfilled orders. When a shopper asks for a person, it emails your team a summary.
- Finds the right product. It asks follow-up questions before recommending, searches your live catalog including variants, and explains why a product fits. You decide how products rank.
- Covers the whole journey. A chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, a full-page AI Search Mode, add to cart in the chat, and order tracking and cancellation.
- Measures up to revenue. Product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, filterable by market, with a summary for each conversation.
In Talkom’s customer data, 36% of conversations ended with an add-to-cart and 15% with an order. Gardino reports 60% fewer conversations needing a person. EEAZI switched to Talkom from another AI chat and runs it across three Shopify Markets. See what customers say. Results vary by store.
At a glance
This comparison is published by Talkom, so we have an interest in the result. Every competitor figure links to its source below.
Swipe to see the full table.
| Talkom | Gorgias | |
|---|---|---|
| Built for | Helping shoppers find and buy on your Shopify store | Customer support: a helpdesk with an AI agent |
| Product discovery | Asks follow-up questions before recommending. Searches your live catalog including variants, filters by price and sale items, and compares products. You control ranking: boosts for best sellers, inventory or new arrivals, how strict matching is, out-of-stock handling, and your own re-ranking instructions | Its pricing page lists a Shopping Assistant for pre-sales conversion. Follow-up questions and ranking controls: not stated on the Gorgias pages we checked (Nov 2026) |
| Where it helps shoppers | Chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, full-page AI Search Mode, add to cart in the chat, order tracking and cancellation | AI Agent in personalized chat. Product-page, collection and full-page placements: not stated on the Gorgias pages we checked (Nov 2026) |
| What you can measure | Conversations, product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, conversion to cart and to order, filterable by market. Each conversation shows its own summary | Dashboards with AI and automation statistics, and revenue analytics on Pro |
| How it learns your store | Reads your catalog, variants, metafields and policies automatically, and updates when a product changes. You can add links and files (files on Growth and Scale), and set tone and instructions | How the AI learns your store: not stated on the Gorgias pages we checked (Nov 2026) |
| Shopify-native | Native Shopify app: Shopify Markets for language, currency and catalog, metafields, variants, Shopify cart and checkout, Shopify orders, app embed with no code, billed through Shopify | Helpdesk described as built for e-commerce and Shopify. Shopify Markets and metafields: not stated on the Gorgias pages we checked (Nov 2026) |
| Channels | Your storefront: chat, product pages, search and collection banners | Email, live chat, SMS, voice, social, contact form, TikTok Shop |
| Human handoff | Emails your team a summary | Built into the helpdesk |
| Free plan | Yes, 50 conversations a month | No. Starter is $10 a month, with a 7-day trial |
| Paid prices | $19, $39 or $109 a month, 15% less on annual billing. 14-day free trial | Starter $10, Basic $60, Pro $360, Advanced $900 a month, plus AI Agent at $0.90 to $1.00 per interaction, and $1.50 above your allowance |
| What you pay for | Conversation: one session, open for 7 days after the last message | Tickets, plus automated AI interactions |
| At your limit | Stops responding. No overage fees | Overage: $0.36 to $0.40 per ticket |
Which should you choose?
Choose Talkom if
- You want follow-up questions, and control over how products rank
- You want it on product, collection and search pages and in a full-page AI search, as well as in chat
- You want to see product clicks, carts, attributed orders and attributed revenue
- You want it to learn your store and keep up with product changes by itself
- You want a native Shopify app that works with your Markets, metafields, cart and orders
- You don’t want to run a helpdesk, or you already have one
When Gorgias may fit better
- Your support team needs a shared inbox
- You handle email, phone, SMS and social messages in one place, and need AI there too. Talkom runs on your storefront only, not on messaging channels
- You handle thousands of tickets a month
What sets them apart
Gorgias is built around your team’s support inbox. Talkom is built around the shopper: it helps them choose and buy on your store, handles common questions itself, and brings your team in by email when a person is needed. Some stores could use both.
Pricing
Talkom charges per conversation, with a free plan and no overage fees. Gorgias charges for tickets, plus AI interactions. See what AI shopping assistants cost for worked examples.
Frequently asked questions
Why choose Talkom over Gorgias?
If your goal is selling on your Shopify store. Talkom learns your store by itself, asks follow-up questions to find the right product, lets you control how products rank, works on product, collection and search pages as well as in chat, and shows attributed orders and revenue.
Do I have to train Talkom?
No. It reads your catalog, variants, metafields and policies by itself, and updates when a product changes. You can add links and files, and set its tone and instructions, whenever you want to go further.
Is Talkom a helpdesk?
No. Talkom doesn’t include a ticket inbox. It emails your team a conversation summary when a shopper asks for a person, and that email can go to your helpdesk’s address.
How does pricing differ?
Talkom charges per conversation, with a free plan and no overage fees. Gorgias charges for tickets, plus AI interactions. The two do different jobs, so compare what you actually need.
Sources
Checked on November 4, 2026. Vendors change prices and features, so confirm on their own sites before deciding.
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