Talkom vs Zipchat
Why Shopify stores choose Talkom, what it does for your store, and when the other may fit.
Why stores choose Talkom over Zipchat
- Native to Shopify. You install it from the Shopify App Store in about 5 minutes, with no code. It follows your Shopify Markets for language, currency and catalog, reads metafields, adds to the Shopify cart, works with your Shopify orders, and is billed on your Shopify invoice.
- Learns your store by itself. It reads your catalog, variants, metafields and policies, and updates when a product changes. It also writes three suggested questions for each product from that product’s own data. No manual training is needed to start.
- Takes repetitive work off your team. It answers questions about products, delivery, payment and returns at any hour, in the language the shopper writes in, and looks up orders. You can also let it cancel unfulfilled orders. When a shopper asks for a person, it emails your team a summary.
- You control the ranking. Boost best sellers, inventory or new arrivals, set how strict matching is, choose how out-of-stock products are handled, and add your own re-ranking instructions.
- Covers the whole journey. A chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, a full-page AI Search Mode, add to cart in the chat, and order tracking and cancellation.
- Measures up to revenue. Product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, filterable by market, with a summary for each conversation.
In Talkom’s customer data, 36% of conversations ended with an add-to-cart and 15% with an order. Gardino reports 60% fewer conversations needing a person. EEAZI switched to Talkom from another AI chat and runs it across three Shopify Markets. See what customers say. Results vary by store.
At a glance
This comparison is published by Talkom, so we have an interest in the result. Every competitor figure links to its source below.
Swipe to see the full table.
| Talkom | Zipchat | |
|---|---|---|
| Built for | Helping shoppers find and buy on your Shopify store | AI sales and support agent across channels |
| Product discovery | Asks follow-up questions before recommending. Searches your live catalog including variants, filters by price and sale items, and compares products. You control ranking: boosts for best sellers, inventory or new arrivals, how strict matching is, out-of-stock handling, and your own re-ranking instructions | Recommends from your live catalog, with results ranked by intent. Product pages have an “Ask a follow-up” prompt. Ranking controls: not stated on the Zipchat pages we checked (Nov 2026) |
| Where it helps shoppers | Chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, full-page AI Search Mode, add to cart in the chat, order tracking and cancellation | Its site says it sits on the search bar, product page, chat and checkout. Agentic AI search and order tracking. Collection pages: not stated on the Zipchat pages we checked (Nov 2026) |
| What you can measure | Conversations, product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, conversion to cart and to order, filterable by market. Each conversation shows its own summary | Revenue by surface, channel and market, counting orders placed after a Zipchat conversation. A Conversations API for your own attribution |
| How it learns your store | Reads your catalog, variants, metafields and policies automatically, and updates when a product changes. You can add links and files (files on Growth and Scale), and set tone and instructions | Reads your catalogue, policies and orders on setup. An answer you correct isn’t repeated |
| Shopify-native | Native Shopify app: Shopify Markets for language, currency and catalog, metafields, variants, Shopify cart and checkout, Shopify orders, app embed with no code, billed through Shopify | Shopify app. Localized knowledge per market, and revenue in each market’s currency. Metafields: not stated on the Zipchat pages we checked (Nov 2026) |
| Channels | Your storefront: chat, product pages, search and collection banners | Chat widget, email, WhatsApp, Instagram, Messenger. Its Shopify listing says it works with ChatGPT and Claude |
| Human handoff | Emails your team a summary | Creates a ticket in your helpdesk with the transcript |
| Free plan | Yes, 50 conversations a month | On its Shopify App Store listing: 120 AI replies a month, about 50 conversations |
| Paid prices | $19, $39 or $109 a month, 15% less on annual billing. 14-day free trial | Starter $80, Pro $300, Scale $600, Scale Plus $1,200 a month. Unlimited from $2,100. 20% less on annual billing. 7-day trial |
| What you pay for | Conversation: one session, open for 7 days after the last message | AI replies |
| At your limit | Stops responding. No overage fees | Extra reply packs: $49 for 250 replies |
Which should you choose?
Choose Talkom if
- Your customers mainly shop on your storefront
- You want a native Shopify app that works with your Markets, metafields, cart and orders
- You want it to learn your store and keep up with product changes by itself
- You want to control how products rank
- You want banners on collection and search pages, as well as chat and product-page questions
- You want a summary of impressions, clicks, carts and orders for each conversation
When Zipchat may fit better
- You need AI on channels beyond your storefront. Talkom runs on your storefront only, not on messaging channels such as WhatsApp, Instagram or Messenger
- You want AI to answer email too
- You want a Conversations API to rebuild attribution in your own data warehouse
What sets them apart
Zipchat spreads AI across your store and your messaging channels. Talkom concentrates on your Shopify storefront, with ranking controls, Shopify Markets and metafields support, and a summary of what happened in each conversation.
Pricing
Talkom counts one session as one conversation, however many messages it has, with no overage fees. Zipchat counts AI replies, and sells extra reply packs. See what AI shopping assistants cost for worked examples.
Frequently asked questions
Why choose Talkom over Zipchat?
If your shoppers buy on your storefront. Talkom works natively with Shopify, learns your store by itself, asks follow-up questions, lets you control how products rank, works across chat, product, collection and search pages, and shows attributed orders and revenue.
Do I have to train Talkom?
No. It reads your catalog, variants, metafields and policies by itself, and updates when a product changes. You can add links and files, and set its tone and instructions, whenever you want to go further.
Does Talkom work on WhatsApp or Instagram?
No. Talkom runs on your storefront. If those channels matter most, Zipchat is a better fit.
How does pricing differ?
Talkom charges per conversation, with no overage fees. Zipchat charges per AI reply, so a long conversation uses more of your plan.
Sources
Checked on November 4, 2026. Vendors change prices and features, so confirm on their own sites before deciding.
Try Talkom on your store
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