Talkom vs Rep AI
Why Shopify stores choose Talkom, what it does for your store, and when the other may fit.
Why stores choose Talkom over Rep AI
- Native to Shopify. You install it from the Shopify App Store in about 5 minutes, with no code. It follows your Shopify Markets for language, currency and catalog, reads metafields, adds to the Shopify cart, works with your Shopify orders, and is billed on your Shopify invoice.
- Takes repetitive work off your team. It answers questions about products, delivery, payment and returns at any hour, in the language the shopper writes in, and looks up orders. You can also let it cancel unfulfilled orders. When a shopper asks for a person, it emails your team a summary.
- Learns your store by itself. It reads your catalog, variants, metafields and policies, and updates when a product changes. It also writes three suggested questions for each product from that product’s own data. No manual training is needed to start.
- You control the ranking. Boost best sellers, inventory or new arrivals, set how strict matching is, choose how out-of-stock products are handled, and add your own re-ranking instructions.
- Covers the whole journey. A chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, a full-page AI Search Mode, add to cart in the chat, and order tracking and cancellation.
- Measures up to revenue. Product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, filterable by market, with a summary for each conversation.
In Talkom’s customer data, 36% of conversations ended with an add-to-cart and 15% with an order. Gardino reports 60% fewer conversations needing a person. EEAZI switched to Talkom from another AI chat and runs it across three Shopify Markets. See what customers say. Results vary by store.
At a glance
This comparison is published by Talkom, so we have an interest in the result. Every competitor figure links to its source below.
Swipe to see the full table.
| Talkom | Rep AI | |
|---|---|---|
| Built for | Helping shoppers find and buy on your Shopify store | AI sales and support agents, with an optional helpdesk |
| Product discovery | Asks follow-up questions before recommending. Searches your live catalog including variants, filters by price and sale items, and compares products. You control ranking: boosts for best sellers, inventory or new arrivals, how strict matching is, out-of-stock handling, and your own re-ranking instructions | Asks follow-up questions and narrows results, with product comparisons and contextual recommendations. Ranking controls: not stated on the Rep AI pages we checked (Nov 2026) |
| Where it helps shoppers | Chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, full-page AI Search Mode, add to cart in the chat, order tracking and cancellation | Chat, full-page and search widgets, suggested questions on product pages, order tracking, returns and cancellations. Collection pages: not stated on the Rep AI pages we checked (Nov 2026) |
| What you can measure | Conversations, product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, conversion to cart and to order, filterable by market. Each conversation shows its own summary | Conversion and click-through rates, recommendation and funnel performance, A/B testing, and drop-off reasons. How revenue is attributed: not stated on the Rep AI pages we checked (Nov 2026) |
| How it learns your store | Reads your catalog, variants, metafields and policies automatically, and updates when a product changes. You can add links and files (files on Growth and Scale), and set tone and instructions | Learns your catalog, policies and brand voice automatically |
| Shopify-native | Native Shopify app: Shopify Markets for language, currency and catalog, metafields, variants, Shopify cart and checkout, Shopify orders, app embed with no code, billed through Shopify | Shopify app with cart upsell and recovery. Shopify Markets and metafields: not stated on the Rep AI pages we checked (Nov 2026) |
| Channels | Your storefront: chat, product pages, search and collection banners | Website, email, Facebook, Instagram, WhatsApp |
| Human handoff | Emails your team a summary | To Rep Inbox, or to helpdesks such as Gorgias and Zendesk |
| Free plan | Yes, 50 conversations a month | Free to install on Shopify, covering 100 visitors a month and up to 100 products |
| Paid prices | $19, $39 or $109 a month, 15% less on annual billing. 14-day free trial | Its site lists Sales from $12, Support from $49 and Concierge from $130 a month. Its Shopify listing shows Starter $104, Basic $209 and Standard $368 a month. 14-day trial |
| What you pay for | Conversation: one session, open for 7 days after the last message | Monthly website sessions or visitors. Channel AI per resolved conversation |
| At your limit | Stops responding. No overage fees | On Shopify, $12 per 1,000 extra visitors. AI resolution overage of $1.20 is on by default for new subscribers |
Which should you choose?
Choose Talkom if
- You want to control how products rank
- You want banners on collection and search pages, as well as chat and product-page questions
- You want a summary of impressions, clicks, carts and orders for each conversation
- You want metafields and Shopify Markets support
- You want it to learn your store and keep up with product changes by itself
- You want a price based on conversations, not traffic
When Rep AI may fit better
- You need AI on channels beyond your storefront. Talkom runs on your storefront only, not on messaging channels such as email, Instagram, Messenger or WhatsApp
- You want an AI helpdesk from the same vendor
- You want behavioral triggers and A/B testing
What sets them apart
Rep AI leans on behavioral triggers and spans more channels, with a helpdesk available. Talkom concentrates on your storefront, and gives you direct control over how products rank and what the assistant knows.
Pricing
Talkom charges by conversation, whatever your traffic, with no overage fees. Rep AI charges by traffic. Its own site and Shopify listing show different prices, so confirm which applies to you.
Frequently asked questions
Why choose Talkom over Rep AI?
For control and focus on your storefront. Talkom works natively with Shopify, learns your store by itself, gives you ranking controls, works across chat, product, collection and search pages, and shows attributed orders and revenue.
Do I have to train Talkom?
No. It reads your catalog, variants, metafields and policies by itself, and updates when a product changes. You can add links and files, and set its tone and instructions, whenever you want to go further.
Does Talkom work on WhatsApp or Instagram?
No. Talkom runs on your storefront. If you need those channels, Rep AI lists them.
How does pricing differ?
Talkom charges by conversation, whatever your traffic. Rep AI charges by monthly website sessions or visitors, with AI on other channels priced per resolved conversation.
Sources
Checked on November 4, 2026. Vendors change prices and features, so confirm on their own sites before deciding.
Try Talkom on your store
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