Talkom vs Octocom
Why Shopify stores choose Talkom, what it does for your store, and when the other may fit.
Why stores choose Talkom over Octocom
- Native to Shopify. You install it from the Shopify App Store in about 5 minutes, with no code. It follows your Shopify Markets for language, currency and catalog, reads metafields, adds to the Shopify cart, works with your Shopify orders, and is billed on your Shopify invoice.
- Learns your store by itself. It reads your catalog, variants, metafields and policies, and updates when a product changes. It also writes three suggested questions for each product from that product’s own data. No manual training is needed to start.
- Finds the right product. It asks follow-up questions before recommending, searches your live catalog including variants, and explains why a product fits. You decide how products rank.
- You control the ranking. Boost best sellers, inventory or new arrivals, set how strict matching is, choose how out-of-stock products are handled, and add your own re-ranking instructions.
- Covers the whole journey. A chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, a full-page AI Search Mode, add to cart in the chat, and order tracking and cancellation.
- Measures up to revenue. Product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, filterable by market, with a summary for each conversation.
In Talkom’s customer data, 36% of conversations ended with an add-to-cart and 15% with an order. Gardino reports 60% fewer conversations needing a person. EEAZI switched to Talkom from another AI chat and runs it across three Shopify Markets. See what customers say. Results vary by store.
At a glance
This comparison is published by Talkom, so we have an interest in the result. Every competitor figure links to its source below.
Swipe to see the full table.
| Talkom | Octocom | |
|---|---|---|
| Built for | Helping shoppers find and buy on your Shopify store | AI customer support with a shared team inbox |
| Product discovery | Asks follow-up questions before recommending. Searches your live catalog including variants, filters by price and sale items, and compares products. You control ranking: boosts for best sellers, inventory or new arrivals, how strict matching is, out-of-stock handling, and your own re-ranking instructions | Personalized product recommendations, with an example shopping consultant that recommends from the catalog using past orders and stated preferences. Follow-up questions and ranking controls: not stated on the Octocom pages we checked (Nov 2026) |
| Where it helps shoppers | Chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, full-page AI Search Mode, add to cart in the chat, order tracking and cancellation | Storefront chatbot, with order management, tracking, changes and returns. Product-page, collection and full-page placements: not stated on the Octocom pages we checked (Nov 2026) |
| What you can measure | Conversations, product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, conversion to cart and to order, filterable by market. Each conversation shows its own summary | Analytics, agent analytics and customer insights. Attributed revenue: not stated on the Octocom pages we checked (Nov 2026) |
| How it learns your store | Reads your catalog, variants, metafields and policies automatically, and updates when a product changes. You can add links and files (files on Growth and Scale), and set tone and instructions | Reads and scans your catalog and website so it stays up to date. Answers from your live catalog, order data and policy docs |
| Shopify-native | Native Shopify app: Shopify Markets for language, currency and catalog, metafields, variants, Shopify cart and checkout, Shopify orders, app embed with no code, billed through Shopify | Shopify app that works with Checkout, with AI order management. Shopify Markets and metafields: not stated on the Octocom pages we checked (Nov 2026) |
| Channels | Your storefront: chat, product pages, search and collection banners | Website chat, email, contact forms, Messenger, Instagram, WhatsApp. SMS and phone AI are paid add-ons |
| Human handoff | Emails your team a summary | To your team, with a native shared inbox on its site |
| Free plan | Yes, 50 conversations a month | No |
| Paid prices | $19, $39 or $109 a month, 15% less on annual billing. 14-day free trial | Basic €100, Advanced €200 a month, Scale by quote. Its Shopify listing shows $200 a month. Its site offers a free trial with no credit card, and its listing says 14 days |
| What you pay for | Conversation: one session, open for 7 days after the last message | Conversations |
| At your limit | Stops responding. No overage fees | On its Shopify listing, $15 per 50 extra conversations |
Which should you choose?
Choose Talkom if
- You want follow-up questions, and control over how products rank
- You want it on product, collection and search pages and in a full-page AI search, as well as in chat
- You want to see product clicks, carts, attributed orders and attributed revenue
- You want metafields and Shopify Markets support
- You want it to learn your store and keep up with product changes by itself
- You want to start on a free plan
When Octocom may fit better
- You need AI on channels beyond your storefront. Talkom runs on your storefront only, not on messaging channels, such as WhatsApp, Instagram and email
- You want a shared team inbox included
- You handle thousands of conversations a month. Talkom’s listed plans stop at 750, so you’d compare Octocom Advanced with a Talkom Enterprise quote
What sets them apart
Octocom is built around customer support across channels, with an inbox for your team. Talkom focuses on helping shoppers find and buy on your storefront, and emails your team when a person is needed.
Pricing
Both charge by conversation. Talkom has a free plan and no overage fees. Octocom’s Shopify listing charges for extra conversations. See what AI shopping assistants cost for worked examples.
Frequently asked questions
Why choose Talkom over Octocom?
If your goal is selling on your Shopify store. Talkom asks follow-up questions, gives you ranking controls, works on product, collection and search pages, and shows attributed orders and revenue.
Do I have to train Talkom?
No. It reads your catalog, variants, metafields and policies by itself, and updates when a product changes. You can add links and files, and set its tone and instructions, whenever you want to go further.
Does Talkom include a shared inbox?
No. It emails your team a summary when a shopper asks for a person. If you need a shared inbox, Octocom includes one.
How does pricing differ?
Both charge by conversation. Talkom has a free plan and stops at your limit with no overage fees. Octocom has no free plan, and its Shopify listing charges for extra conversations.
Sources
Checked on November 4, 2026. Vendors change prices and features, so confirm on their own sites before deciding.
Try Talkom on your store
Start on the Free plan, or try any paid plan free for 14 days.