Talkom vs Shopify Inbox
Why Shopify stores choose Talkom, what it does for your store, and when the other may fit.
Why stores choose Talkom over Shopify Inbox
- Learns your store by itself. It reads your catalog, variants, metafields and policies, and updates when a product changes. It also writes three suggested questions for each product from that product’s own data. No manual training is needed to start.
- Takes repetitive work off your team. It answers questions about products, delivery, payment and returns at any hour, in the language the shopper writes in, and looks up orders. You can also let it cancel unfulfilled orders. When a shopper asks for a person, it emails your team a summary.
- Covers the whole journey. A chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, a full-page AI Search Mode, add to cart in the chat, and order tracking and cancellation.
- You control the ranking. Boost best sellers, inventory or new arrivals, set how strict matching is, choose how out-of-stock products are handled, and add your own re-ranking instructions.
- Measures up to revenue. Product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, filterable by market, with a summary for each conversation.
- Easy to train further. Add links and files, set tone and instructions, and read every conversation to see what shoppers really ask.
In Talkom’s customer data, 36% of conversations ended with an add-to-cart and 15% with an order. Gardino reports 60% fewer conversations needing a person. EEAZI switched to Talkom from another AI chat and runs it across three Shopify Markets. See what customers say. Results vary by store.
At a glance
This comparison is published by Talkom, so we have an interest in the result. Every competitor figure links to its source below.
Swipe to see the full table.
| Talkom | Shopify Inbox | |
|---|---|---|
| Built for | Helping shoppers find and buy on your Shopify store | Shopify’s free chat app, with an AI sales associate |
| Product discovery | Asks follow-up questions before recommending. Searches your live catalog including variants, filters by price and sale items, and compares products. You control ranking: boosts for best sellers, inventory or new arrivals, how strict matching is, out-of-stock handling, and your own re-ranking instructions | Helps buyers find products from your catalog, with product recommendations. Follow-up questions and ranking controls: not stated on the Shopify Inbox pages we checked (Nov 2026) |
| Where it helps shoppers | Chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, full-page AI Search Mode, add to cart in the chat, order tracking and cancellation | AI sales associate in a storefront chat window, with chat buttons. Product-page, collection and full-page placements: not stated on the Shopify Inbox pages we checked (Nov 2026) |
| What you can measure | Conversations, product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, conversion to cart and to order, filterable by market. Each conversation shows its own summary | Built-in analytics, including orders assisted and buyer satisfaction |
| How it learns your store | Reads your catalog, variants, metafields and policies automatically, and updates when a product changes. You can add links and files (files on Growth and Scale), and set tone and instructions | Learns from your catalog, policies and store content. You control tone, style and rules, and can rate chats to train it |
| Shopify-native | Native Shopify app: Shopify Markets for language, currency and catalog, metafields, variants, Shopify cart and checkout, Shopify orders, app embed with no code, billed through Shopify | Made by Shopify. Connects to inventory automatically, and can use signed-in buyers’ purchase history. Shopify Markets and metafields: not stated on the Shopify Inbox pages we checked (Nov 2026) |
| Channels | Your storefront: chat, product pages, search and collection banners | Storefront chat, with automated order updates. Supports about 21 languages |
| Human handoff | Emails your team a summary | Your team replies from Shopify Inbox |
| Free plan | Yes, 50 conversations a month | Yes, the app is listed as free |
| Paid prices | $19, $39 or $109 a month, 15% less on annual billing. 14-day free trial | Free |
| What you pay for | Conversation: one session, open for 7 days after the last message | Nothing listed |
| At your limit | Stops responding. No overage fees | Not stated on the listing |
Which should you choose?
Choose Talkom if
- You want the assistant on product, collection and search pages, not only in chat
- You want a full-page AI search in your store
- You want to control how products rank
- You want to see product clicks, carts, attributed orders and attributed revenue
- You want order cancellation in the chat
- You want repeat questions and order lookups off your team’s plate
When Shopify Inbox may fit better
- You want something free, made by Shopify
- You want your team to reply to chats from the same app
- You’re just starting out, or have few shopper questions
What sets them apart
Shopify Inbox connects to your catalog, policies and inventory, has built-in analytics, including orders assisted, and sends automated order updates. That’s a fair place to start. Talkom makes sense when you want more places on your store for the assistant, more control over recommendations, and product-level measurement.
Pricing
Shopify Inbox is listed as free. Talkom also has a free plan, with 50 conversations a month, so you can test both on your own store and compare the answers.
Frequently asked questions
Why choose Talkom over Shopify Inbox?
For more reach and control on your store. Talkom adds suggested questions on product pages, collection and search banners, and AI Search Mode. You can control how products rank, and measure product impressions, clicks, carts and attributed revenue.
Do I have to train Talkom?
No. It reads your catalog, variants, metafields and policies by itself, and updates when a product changes. You can add links and files, and set its tone and instructions, whenever you want to go further.
Can I use Talkom and Shopify Inbox together?
Technically both are Shopify apps, but two chat bubbles can confuse shoppers. We’d test one at a time.
How does pricing differ?
Shopify Inbox is listed as free. Talkom has a free plan with 50 conversations a month, and paid plans for more.
Sources
Checked on November 4, 2026. Vendors change prices and features, so confirm on their own sites before deciding.
Try Talkom on your store
Start on the Free plan, or try any paid plan free for 14 days.