Talkom vs Tidio
Why Shopify stores choose Talkom, what it does for your store, and when the other may fit.
Why stores choose Talkom over Tidio
- Native to Shopify. You install it from the Shopify App Store in about 5 minutes, with no code. It follows your Shopify Markets for language, currency and catalog, reads metafields, adds to the Shopify cart, works with your Shopify orders, and is billed on your Shopify invoice.
- Learns your store by itself. It reads your catalog, variants, metafields and policies, and updates when a product changes. It also writes three suggested questions for each product from that product’s own data. No manual training is needed to start.
- Takes repetitive work off your team. It answers questions about products, delivery, payment and returns at any hour, in the language the shopper writes in, and looks up orders. You can also let it cancel unfulfilled orders. When a shopper asks for a person, it emails your team a summary.
- You control the ranking. Boost best sellers, inventory or new arrivals, set how strict matching is, choose how out-of-stock products are handled, and add your own re-ranking instructions.
- Covers the whole journey. A chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, a full-page AI Search Mode, add to cart in the chat, and order tracking and cancellation.
- Measures up to revenue. Product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, filterable by market, with a summary for each conversation.
In Talkom’s customer data, 36% of conversations ended with an add-to-cart and 15% with an order. Gardino reports 60% fewer conversations needing a person. EEAZI switched to Talkom from another AI chat and runs it across three Shopify Markets. See what customers say. Results vary by store.
At a glance
This comparison is published by Talkom, so we have an interest in the result. Every competitor figure links to its source below.
Swipe to see the full table.
| Talkom | Tidio | |
|---|---|---|
| Built for | Helping shoppers find and buy on your Shopify store | Customer support: live chat and helpdesk with Lyro AI and Flows automations |
| Product discovery | Asks follow-up questions before recommending. Searches your live catalog including variants, filters by price and sale items, and compares products. You control ranking: boosts for best sellers, inventory or new arrivals, how strict matching is, out-of-stock handling, and your own re-ranking instructions | Lyro makes product recommendations from what’s in stock, with a paid Lyro quota. Follow-up questions and ranking controls: not stated on the Tidio pages we checked (Nov 2026) |
| Where it helps shoppers | Chat bubble or floating bar on every page you want, suggested questions on product pages, banners on collection and search pages, full-page AI Search Mode, add to cart in the chat, order tracking and cancellation | Chat, with proactive chats on product pages. Lyro adds products to the cart and answers order status questions. Collection pages and full-page search: not stated on the Tidio pages we checked (Nov 2026) |
| What you can measure | Conversations, product impressions, clicks and click-through rate, add-to-cart actions, attributed orders and attributed revenue, conversion to cart and to order, filterable by market. Each conversation shows its own summary | Analytics and reports, with advanced analytics on Growth and Plus. Attributed revenue: not stated on the Tidio pages we checked (Nov 2026) |
| How it learns your store | Reads your catalog, variants, metafields and policies automatically, and updates when a product changes. You can add links and files (files on Growth and Scale), and set tone and instructions | Draws on your support content. FAQ upload, FAQ scraper and website scraper, depending on plan |
| Shopify-native | Native Shopify app: Shopify Markets for language, currency and catalog, metafields, variants, Shopify cart and checkout, Shopify orders, app embed with no code, billed through Shopify | Shopify app. Shows Shopify orders beside each chat, and staff can edit and refund them. Shopify Markets and metafields: not stated on the Tidio pages we checked (Nov 2026) |
| Channels | Your storefront: chat, product pages, search and collection banners | Live chat, email, Messenger, Instagram, WhatsApp |
| Human handoff | Emails your team a summary | Live chat and ticketing in Tidio |
| Free plan | Yes, 50 conversations a month | Yes: 50 billable conversations a month. First 50 Lyro conversations free (lifetime) |
| Paid prices | $19, $39 or $109 a month, 15% less on annual billing. 14-day free trial | Starter $24.17, Growth from $49.17 a month. Lyro from $32.50 a month. On the Shopify listing, Lyro is $39 a month for up to 200 conversations. 7-day trial |
| What you pay for | Conversation: one session, open for 7 days after the last message | Billable conversations, Lyro conversations and Flows visitors, sold separately |
| At your limit | Stops responding. No overage fees | Depends on plan and add-on |
Which should you choose?
Choose Talkom if
- You want AI as the main product, not an add-on to live chat
- You want follow-up questions, and control over how products rank
- You want it on product, collection and search pages and in a full-page AI search, as well as in chat
- You want to see product clicks, carts, attributed orders and attributed revenue
- You sell in several Shopify Markets
- You want it to learn your store and keep up with product changes by itself
When Tidio may fit better
- You want your team to answer live in the same tool
- You want visual chatbot flows
- You need AI on channels beyond your storefront. Talkom runs on your storefront only, not on messaging channels such as WhatsApp, Instagram and Messenger
What sets them apart
Tidio suits teams who want people and AI working in one chat tool, with flows you can build. Talkom doesn’t follow scripted flows: it searches your live catalog and store information to answer, so there’s less to build and maintain.
Pricing
Talkom prices its plans per conversation, with no overage fees. Tidio sells billable conversations, Lyro conversations and Flows visitors separately. See what AI shopping assistants cost for worked examples.
Frequently asked questions
Why choose Talkom over Tidio?
If your goal is selling. Talkom is an AI shopping assistant first: it learns your store by itself, asks follow-up questions, lets you control how products rank, works on product, collection and search pages, and shows attributed orders and revenue.
Do I have to train Talkom?
No. It reads your catalog, variants, metafields and policies by itself, and updates when a product changes. You can add links and files, and set its tone and instructions, whenever you want to go further.
Does Talkom offer live chat like Tidio?
No. Talkom is AI-only, and emails your team a summary when a shopper asks for a person.
How does pricing differ?
Talkom prices its plans per conversation. Tidio sells live chat, Lyro and Flows separately. Both have a free option.
Sources
Checked on November 4, 2026. Vendors change prices and features, so confirm on their own sites before deciding.
Try Talkom on your store
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