How stores use Talkom
A case study, and what stores say in their public reviews.
Case study
What stores report
“It has been a huge help in freeing up our customer service team, effectively substituting for a human colleague.”
K-Beauty For You, Hungary · Read reviews
Conversations needing a person dropped by 60%. It follows custom instructions and passes unresolved issues to the team.
Gardino, Hungary · Read reviews
Localization across four markets was simple, with translation and currency set up automatically.
Hammer Nutrition CEE, Hungary · Read reviews
Switched from another AI chat tool, and it works well across three Shopify Markets.
EEAZI, Hungary · Read reviews
Customers use the AI search for advice and recommendations, and it needs little maintenance.
Marseusshop.hu, Hungary · Read reviews
Installed on a second store. AI answers on product pages build buyer confidence.
TermaBurn, United States · Read reviews
“In the skincare business, helping customers find the right product for their problem is everything. Talkom does this really well, especially in our niche category.”
Lindi Skin, United States · Read reviews
“A surprising number of visitors use and got information from the AI chat, which gives really well articulated answers in any language.”
180°Celsius · Read reviews
“Great app that assists my customers with searching for and finding suitable phone cases and prints in my store.”
filmdotart, United Kingdom · Read reviews
“Sets itself up with your store data, and it’s easy to analyze the conversations and fine-tune how it answers users.”
Kopasz Csimpánz, Hungary · Read reviews
“Instead of a traditional search bar, customers describe what they’re looking for and get recommendations through a conversation.”
HIP-HIP Shop, Hungary · Read reviews
Text in quotation marks is from the store’s review. The rest summarizes it. Read the originals on the Shopify App Store.
Numbers
- 14% of total revenue attributed to Talkom-assisted sessions, and +9% conversion on assisted sessions, at K-Beauty For You
- 60% fewer conversations needing a person, reported by Gardino
- 36% of conversations ended with an add-to-cart, in Talkom’s customer data
- 15% of conversations ended with an order, in Talkom’s customer data
Your results will depend on your traffic, catalog and how you set Talkom up.
Sources
Checked on November 4, 2026. Vendors change prices and features, so confirm on their own sites before deciding.
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