AI Assistant
An assistant on every page you want. Shoppers can ask about products, get support and check their orders at any time.
What the AI Assistant can do
- Find products: understands requests in the shopper’s own words and recommends from your catalog
- Answer questions: about products, delivery, payment and returns
- Help them buy: shows product details in the chat and adds items to the cart
- Help with orders: checks order status and tracking, and can cancel unfulfilled orders
- Reply in their language: at any hour, in the language the shopper writes in
- Bring in your team: emails them a summary when a shopper asks for a person
On every page you want, in the format you choose
Add the assistant to your store as a floating bar or a chat bubble. Either way, it’s available at any hour, uses your own name, logo and greeting, and replies in the language the shopper writes in.
Floating bar
A message bar on the page, with suggested questions above it. Shoppers can start typing right away, without opening anything first.
- Suggested questions that you write yourself
- Your own placeholder text in the bar
- Nine positions to choose from, bottom center by default
Chat bubble
A compact button that stays out of the way until a shopper wants it. One click opens the assistant. It suits stores that want to keep their pages uncluttered.
- Your own button text
- Nine positions to choose from
- The same assistant and features as the floating bar
Hi! How can I help you today?
Finds the right product
Shoppers can describe what they need in their own words, such as “a dress for a business event”. Talkom searches your live catalog, including variants, and asks a follow-up question when it needs more detail.
- Recommendations with a short explanation of why they fit
- Filters by price and items on sale
- Comparisons between products in your store
- Product details in the chat: images, sizes and colors, plus follow-up questions, without searching for the product page
From question to cart
Shoppers can add products to the cart in the conversation and go to checkout from there.
Support and orders
Knows the product page
On a product page, the assistant knows which product the shopper is viewing, so they can simply ask “is this waterproof?”.
Answers support questions
Delivery, payment, returns and other store questions are answered from your policies, store pages and documents.
Tracks and changes orders
Shoppers can check payment, fulfillment and tracking details. You can also let Talkom cancel unfulfilled orders, with optional restocking and refunds. On Starter and above.
When a shopper needs a person
When a shopper asks for a person, Talkom can email your team a summary of the conversation. You turn this on and set the address in the Workspace.
Frequently asked questions
Should I use a floating bar or a chat bubble?
The floating bar is more visible and lets shoppers start typing right away. The chat bubble takes up less space on the page. It’s one setting in your theme editor, so you can try both.
What is the Talkom AI Assistant?
An AI assistant that appears on every page you want in your Shopify store as a chat bubble or floating bar. It helps shoppers find products, answers support questions, and helps with orders.
Can shoppers buy through the chat?
Shoppers can view product details and add items to the cart in the conversation, then go to checkout.
Can it track and cancel orders?
Yes, on Starter and above. It can look up an order’s payment, fulfillment and tracking details. If you turn it on, it can also cancel unfulfilled orders after the shopper confirms.
Does it know which page the shopper is on?
Yes. On product pages it knows which product is being viewed, so shoppers can ask about it directly.
How much does it cost?
There’s a Free plan with 50 AI conversations a month. Paid plans are $19, $39 and $109 a month. See pricing.
Try Talkom on your store
Start on the Free plan, or try any paid plan free for 14 days.